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Warranty Terms

Subject to the Warranty Conditions and Exclusions stated in the Owner’s Manual, your Sanden Heat Pump Water Heater System is warranted in a Residential application for domestic water heating as follows:

 

Domestic Water Heater

 

Heat Pump Unit

Sanden warrants all parts and labor on the SANCO2 system for a period of 3 years from date of installation and a further 7 years on Parts only excluding shipping costs. Labor costs are paid directly to the servicing contractor per the payment cost schedule published by Sanden and revised from time to time at Sanden’s requirement.

 

Tank Unit

Sanden warrants that the tank will be free from defects for 10 years at 100% replacement, and for a further 5 years under a pro-rated scale, culminating in warranty end after 15 years from date of installation. See details of Warranty Policy in the Installation Manual and Owner’s Manual.

 

Combined System

 

When used in combination for both domestic water heating and hydronic space heating.

 

Heat Pump Unit

Sanden warrants all parts & labor on the SANCO2 combi system for a periodof 2 years from date of installation and a further 4 years on Parts only excluding shipping costs. Labor costs are paid directly to the servicing contractor per the payment cost schedule published by Sanden and revised from time to time at Sanden’s requirement.

 

Tank Unit

Sanden warrants that the tank will be free from defects for 10 years at 100% replacement, and for a further 5 years under a pro-rated scale, culminating in warranty end after 15 years from date of installation.

 

Outdoor Temperature / Heat Load Limits

When the SANCO2 system is used as both a domestic water heater and a space heater, the winter average temperature must be above 27˚F. Heat load must be less than 8,000 BTUs/hour. See details of Warranty Policy in the Installation Manual and Owner’s Manual.

 

Registration for Warranty

 

This important step provides us with the ability to contact you in the unlikely event a safety notification or warranty service is required, and it helps us offer faster assistance should you ever need technical support.

 
 

Please Note: Similar registration details will be provided to Sanden by your supplier/installer to validate their claim for warranty support; it is essential that the dates of supply/installation correspond to within one month.